ICT Managed Services & Project Engineer Opportunity

The Telstra Business Technology Centre ACT & NSW South Coast is located in Fyshwick, ACT.  We provide innovative & integrated ICT solutions for businesses.  

The role of the ICT Managed Services & Project Engineer is to provide our customers with the best possible outcome and service experience.

Providing excellent customer service to ensure repeat business, your main role is to complete the end-to-end installation, configuration and deployment of Managed IT Services to our customer base.  You will also be responsible for managing all Level 1 & Level 2 support issues, designing new systems, processes and documentation and owning key projects where required.

Sound like a career path for you?

Here's what you'll need:

  • Relevant qualification or tertiary education
  • 2 years+ experience in IT
  • Strong Microsoft Skills including demonstrated O365 experience with support and migrations, Microsoft SharePoint, Microsoft Hyper V, Windows Server (including AD/DC/DHCP/DNS), Windows Desktop Support, MS SQL, PowerShell & Azure
  • Hands-on experience with Cisco Meraki/ firewalls/Routers/Switches/Wi-Fi and IP Telephony
  • Excellent Customer Service experience and Communication - both verbal & written
  • Ability to explain technical issues in 'plain English'
  • Excellent presentation and high-level customer service and engagement skills with capability to deliver training to end user's
  • Issue Identification / Troubleshooting Skills
  • Effective Time Management skills
  • Ability to remain calm and focused in a busy environment 
  • High attention to detail and high Standards of work
  • A strong ability to build client relationships, develop teamwork and a winning culture
  • Ability to work independently, as well as part of a team
  • Enjoys keeping up to date with technology
  • Willing to participate in after-hours support plus ad-hoc weekend activities as deemed necessary
  • A current driver's license

Here's some of what' you'll do:

  • Internal and external customer helpdesk support (remote and onsite)
  • Provide customer support via telephone, remote connections or on-site visits
  • Fault diagnostics and repair for internal and external customers
  • Maintaining and proactively monitoring customer and internal networks and systems
  • Provide IT solutions & advice that best meet the customer's needs and their situation
  • Contribute in the areas of SaaS, IaaS, Managed Services, Complex Data and other areas as required
  • Identify up sell and cross sell opportunities with customers
  • Provide expert advice and consulting advice to internal staff & external clients
  • Fault diagnostics and repair for internal and external customers


Still interested?

For information on how to apply please see the job advertisement on Seek here.

Note:    Only shortlisted applicants will be contacted.

This is a permanent position and only candidates over the age of 18 that are Australian residents or hold a valid work visa may apply.

Application Deadline - not available on the Seek Ad - please contact Seek for further information.


Application closing date

20 March 2020

Updated:  1 June 2019/Responsible Officer:  Dean, CECS/Page Contact:  CECS Marketing