Support and wellbeing

CECS Support Services

CECS Student Services are here to provide support to students throughout the life of their degree on everything including:

  • enrolment and academic advice
  • understanding university procedures
  • exams and results; and
  • ensuring you are on track to graduate.

If you have any questions please come and see the friendly staff in CECS Student Services, we would love to meet you and help you through your journey at ANU.

Respectful Relationships - knowing our values, understanding consent and boundaries, and finding help and support if you have been assaulted or harassed.


Need help? Talk to CECS Student Services

Consultation appointments and cancellations policy

Essential information:

We ask all students to complete the online booking information, including student ID, contact details (mobile phone number and university email address) and a brief summary of your query. This allows us to gather relevant details about you to collate correct information for your consultation.

We collect personal data, such as your name, address, contact numbers and email addresses. This information is used to confirm your appointment and to provide you with important post-consultation information.

Drop-ins and appointments

You are welcome to drop into the CECS Student Services Office at any time during business hours for help or advice and we will always do our best to provide you with answers on the spot. However, there are some circumstances (e.g. complex or sensitive enquiries, complaints, degree checking, etc.) that require a longer, one-on-one consultation with an adviser.

Appointments can be made in a number of ways: 

  • Online – complimentary consultations can be booked online via our online booking site
  • In person – visit us at the CECS Student Services Office. Please note, we have temporaily moved due to building upgrades. More information: CECS Student Services is moving
  • By email – send a consultation request with your full name, Student ID and a brief summary of what you need to discuss and we’ll book you in to see us as quickly as possible.
  • By phone – call the CECS Student Services reception desk on (02) 6125 4450

On the day of your consultation, please aim to arrive around five minutes before to your appointment. We also ask that you also come prepared for your meeting. This may include (but is not limited to) having your questions written down, having your proposed study pattern drafted for checking and having supporting documentation (e.g. a medical certificate) ready to show us. This helps us to give you accurate advice that is specific to your individual circumstances and ensures that our meeting schedule is running on time for all students.  

If you are late or unprepared for your meeting, we may not be able to cover everything you’d like to discuss and you may need to book a follow-up appointment on another day, as our advisers are often fully booked and cannot run over-time.

Cancellations and no-shows

Our appointments are in high demand. For that reason, if you make a booking but can no longer attend, we ask that you cancel as early as possible. You can cancel via our online booking site or by contacting us directly via email, phone or in-person. This allows enough time for another student to book in.

If you cancel within 24 hours of your appointment, you will not be able to have another appointment for two weeks.

If you fail to attend an appointment or cancel within the 24 hour period more than once, you may not be able to have another appointment with us that semester.

Your cooperation and consideration for your fellow students and the CECS Student Services team provides a fair system for everyone.  

Make a booking to chat to a CECS Student Adviser

Free on-campus services for students

Academic Skills and Learning Centre - Whether you are a first year student, a PhD student or somewhere in between, you need to make your own decisions about how you learn and manage your workload. Here you will find people and information to help you do this effectively.

ANU Health Service - For medical assistance

ANU Counselling Centre - Free and confidential counselling service for students

ANU Careers Centre

ANU Access & Inclusion -  Assist students who have a disability, medical condition or who are recognised primary carers of a person with a disability to participate fully in their program of study by providing advice, supports and adjustments that minimise the impact of disability in education.

Student Associations

ANUSA - Australian National University Student's Association

PARSA - ANU Postgraduate and Research Student's Association

Computer Science Student Association

Engineering Student Association


First year students

Set4ANU program - SET4ANU is a free orientation program designed to assist new students make the transition to life at ANU. Students who sign up for the program are assigned a later year student volunteer (called Orientation Leaders) who will help ease you into your first few weeks of life at ANU.

Fifty50 First Year Mentoring Program - The Fifty50 First Year Mentoring Program aims to support first year students studying STEM degrees by providing mentorship, assistance and networking opportunities. Upon joining the program, you will be paired with a like-minded later-year mentor who will be able to share their university experiences with you and provide you with support and advice so that you can get the most out of your studies. As well meetings with your mentor, the program includes a number of events and support through our new online mentoring platform. Fifty50’s goal is to foster an equitable culture in STEM at the ANU that is inclusive of all students, regardless of gender. Check out the Fifty50 Facebook page to sign up and find out more!

Residential and campus communities - ANU offers a broad range of accommodation choices for students, within a diverse and vibrant community.



Updated:  1 June 2019/Responsible Officer:  Dean, CECS/Page Contact:  CECS Marketing