CECS Support Services
CECS Student Services are here to provide support to students throughout the life of their degree on everything including:
- enrolment and academic advice
- understanding university procedures
- exams and results; and
- ensuring you are on track to graduate
If you have any questions please come and see the friendly staff in CECS Student Services, we would love to meet you and help you through your journey at ANU.
Respectful Relationships - knowing our values, understanding consent and boundaries, and finding help and support if you have been assaulted or harassed.
Need Help? Talk to CECS Student Services
Consultation Appointments and Cancellations Policy
We ask all students to complete the online booking information, including student ID, contact details (mobile phone number and university email address) and a brief summary of your query. This allows us to gather relevant details about you to collate correct information for your consultation.
We collect personal data, such as your name, address, contact numbers and email addresses. This information is used to confirm your appointment and to provide you with important post-consultation information.
Drop-Ins and Appointments
You are welcome to drop into the CECS Student Services Office at any time during business hours for help or advice and we will always do our best to provide you with answers on the spot. However, there are some circumstances (e.g. complex or sensitive enquiries, complaints, degree checking, etc.) that require a longer, one-on-one consultation with an advisor.
Appointments can be made in a number of ways:
- Online – Complimentary consultations can be booked online via our online booking site
- In Person – at the CECS Student Services Office (CSIT Building #108, Level 2, Room N202)
- By Email – send a consultation request with your full name, Student ID and a brief summary of what you need to discuss and we’ll book you in to see us as quickly as possible.
- By Telephone – by calling the CECS Student Services Reception Desk on (02) 6125 4450
On the day of your consultation, please aim to arrive ~5 minutes prior to your appointment. We also ask that you also come prepared for your meeting. This may include (but is not limited to) having your questions written down, having your proposed study pattern drafted for checking and having supporting documentation (e.g. a medical certificate) ready to show us. This helps us to give you accurate advice that is specific to your individual circumstances and ensures that our meeting schedule is running on time for all students.
If you are late or unprepared for your meeting, we may not be able to cover everything you’d like to discuss and you may need to book a follow-up appointment on another day, as our advisors are often fully booked and cannot run over-time.
Cancellations and No-Shows
Our appointments are in high demand. For that reason, if you make a booking but can no longer attend, we ask that you cancel as early as possible. You can cancel via our online booking site or by contacting us directly via email, phone or in-person.
This allows enough time for another student to book in.
If you cancel within 24 hours of your appointment, you will not be able to have another appointment for 2 weeks.
If you fail to attend an appointment or cancel within the 24 hour period more than once, you may not be able to have another appointment with us that semester.
Your cooperation and consideration for your fellow students and the CECS Student Services team provides a fair system for everyone.
Free On-Campus Services for Students
Academic Skills and Learning Centre - Whether you are a first year student, a PhD student or somewhere in between, you need to make your own decisions about how you learn and manage your workload. Here you will find people and information to help you do this effectively.
ANU Health Service - For medical assistance
ANU Counselling Centre - Free and confidential counselling service for students
ANU Access & Inclusion - Assist students who have a disability, medical condition or who are recognised primary carers of a person with a disability to participate fully in their program of study by providing advice, supports and adjustments that minimise the impact of disability in education.
First year students
Set4ANU Program - SET4ANU is a free orientation program designed to assist new students make the transition to life at ANU. Students who sign up for the program are assigned a later year student volunteer (called Orientation Leaders) who will help ease you into your first few weeks of life at ANU.
Residential and Campus Communities - ANU offers a broad range of accommodation choices for students, within a diverse and vibrant community.